Today's USA Today has two articles which touch upon two interests that I have written about on several occasions: getting the best deal and the best service. In the USA Snapshots sidebar on the first page of the Money section, the results of a survey of over 1000 adults determined that the industry with the worst customer service is the cable and internet industry.
The second article, also in the Money section is entitled "Never ever pay full price." The article quotes the so-called "bargain king", Mark Ellwood, on the best way to get the best deal when making a purchase. One of his tips is to engage the sales person so they will help you get that best deal. I have written about that same approach on this blog and in my Ebook, "How to Get the Best Deal Every Time." (Available at Amazon for $1.99--a real bargain itself). The way to engage the sales person or the customer service rep at the cable company is really quite simple: just ask them how they are doing. You will be surprised how much those few words will save you in money and aggravation.
Sources: USA Today, December 4, 2013, Bargain Fever: How to Shop in a Discounted World by Mark Ellwood