How to Get The Best Service

Have you wondered how you can get the best service? Too often do you feel like you are getting the run-around when you call about your poor cable television or phone service? Let me make a few suggestions that may help you get the service you deserve.

It is well-established that our brains contain what are called "mirror neurons." These neurons basically are the source of our empathy for other people's problems.  When we see someone suffering, we experience part of the same emotion. Even watching a tear-jerker of a movie, we cry because of those mirror neurons.

So, what does all this have to do with getting better service?  The answer is: those service personnel on the other end of the phone call to the cable television or phone company when you call to complain about lousy service, have those same mirror neurons.  If you call and present your situation in a pleasant manner, you are likely to receive the same response from the person on the other end of the line.

When you call, rather than start out with your complaint, say something like, "How are you today?" to the person at the other end of the line. You will be amazed at the response.  Usually, you will hear a bit of silence as that person is undoubtedly shocked to hear that someone is actually asking about their feelings. Next, make it clear that you understand how difficult their job is and how you know how other people can be harsh in calling to complain.  Right away, of course, that will establish that you are not one of those people. Only then, state your complaint.

My experience with this approach has been that not only is the person willing to help with your problem, but they will also go even further and try to provide you with even more than what you have asked for. 

Sounds simple?  Try it. It does work.

If you are interested in the theory of "mirror neurons", a very good source of information can be found at this website, http://justlistenthebook.com.